Building a Customer-Centric Transformation for Next Generation e-Commerce
Year: 2017
Journal of Information and Computing Science, Vol. 12 (2017), Iss. 4 : pp. 280–290
Abstract
In today’s fast changing business environment, it is extremely important to be able to respond to client needs in the most effective and timely manner. In online business, customers will wish to view products and services online without waiting or delaying. Researches have shown that most of the systems developed recently were not customer-centric. As a result, this research has proposed a customer-centric transformation for next generation e-commerce web application, which retails various brands of cars. The developed system would enable users to register, login, place order for desired products and make payment by using cash on delivery or pay later option, however, the user will be expected to pay shipping fee depending on the location. In developing the system, different strategies - like 3-tier architecture, server and model were considered. The tools used were bootstrap and JavaScript to design the front-end, codeigniter frame work for validation and verification, and to achieve a high degree of speed and less memory requirements, MySQL database were used. The result of the implementation did not only produced a customer centric website with many functionalities and user-friendly interface, but also provides an easy access to viewing orders placed by Administrators and Managers.
Journal Article Details
Publisher Name: Global Science Press
Language: English
DOI: https://doi.org/2024-JICS-22471
Journal of Information and Computing Science, Vol. 12 (2017), Iss. 4 : pp. 280–290
Published online: 2017-01
AMS Subject Headings:
Copyright: COPYRIGHT: © Global Science Press
Pages: 11